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Customer Service Executive

Hawally, Hawalli GovernorateFull-time
About the Job
Our growing retail business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Requirements:
  • Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Skills:
  • Excellent verbal and written communication skills
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work occasional nights, holidays and weekends
  • Excellent verbal and written communication skills
  • Report Writing
    About Dar Scrubs

    Powered by knowing that medical health professionals deserve to wear the best quality scrubs and lab-coats out there. We strive to deliver exactly what the medical team deserves. Making it a goal to provide both superior customer experience and tremendous value for customers.Our AIM is to provide the best medical outfits in the INDUSTRY and we are passionate about exceeding your expectations. MISSION STATEMENT: Provide Medical Health Professionals with what they Deserve to Wear!Because You Deserve the Best